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Competencies covered

MSFFL2021: Install lay flat vinyl floor coverings

Dealing with the client

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Depending on the size of the project you're working on, your client might be the owner of the property, or on larger installations, the builder or site manager.

Whatever their role is in the overall project, they need to have the confidence that you'll do a high quality job and will act professionally at all times.

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It's a very responsible position to be in when the client puts their trust in your abilities.

If you repay that trust with an installation that meets their expectations and satisfies the standards, everyone will be happy at the end of the job.

They'll be happy because they'll get a finished floor that represents good value for their money.

And you'll be happy because you'll get paid without any quibbles.

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But in addition to these immediate pay-offs, you'll have left behind an installation that demonstrates your commitment to a quality job.

And as every good installer knows - there is no stronger advertisement than a happy customer's personal recommendation!

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Presenting a professional image

Here are some hints on how to present a professional image to the client when you show up on-site to carry out the installation:

  • arrive on time, or if you're running late, phone the client to apologise and tell them what time you expect to be there

  • when you arrive, introduce yourself by name and be courteous

  • look at the project together and show them a floor covering plan that includes details on seam directions

  • answer any questions they might have about specific aspects of the job

  • tell them how long you expect to be working on-site

  • carry in tools and materials carefully to avoid damaging doors, walls or other items

  • be flexible, and try to work in with the client to avoid disruptions or inconvenience.
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Making arrangements with the client

If you work for a company with a supervisor or manager who organises the installations, everything should be ready for you when you arrive on-site.

But if you're self-employed or work in a very small team, you may have to talk to the client yourself about any advance arrangements or preparations they are responsible for.

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These include:

  • making sure the job site is accessible on the date you've agreed to do the installation

  • making sure no other trade work will be going on that would hold up your progress

  • keeping pets and children out of the way and having as few other people on-site as possible.
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There are some advance arrangements that you need to be particularly careful about, because they're the sorts of things you could each think the other party is going to organise.

These include:

  • who will move the furniture, appliances and any other items that are in the way

  • who is responsible for disconnecting appliances, especially when an electrician or plumber is required

  • who will remove and dispose of existing floor coverings and other fixtures.
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Learning activity

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The arrangements listed above are just some of the preparations and cross-checks you need to make before you show up on-site to carry out the installation.

Can you think of any others?

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