Dealing with the client
Audio for slide 1 (mp3 |6|KB)
Depending on the size of the project you're working on, your client might be the owner of the property, or on larger installations, the builder or site manager.
Whatever their role is in the overall project, they need to have the confidence that you'll do a high quality job and will act professionally at all times.
Whatever their role is in the overall project, they need to have the confidence that you'll do a high quality job and will act professionally at all times.
Audio for slide 2 (mp3 |6|KB)
It's a very responsible position to be in when the client puts their trust in your abilities.
If you repay that trust with an installation that meets their expectations and satisfies the standards, everyone will be happy at the end of the job.
They'll be happy because they'll get a finished floor that represents good value for their money.
And you'll be happy because you'll get paid without any quibbles.
If you repay that trust with an installation that meets their expectations and satisfies the standards, everyone will be happy at the end of the job.
They'll be happy because they'll get a finished floor that represents good value for their money.
And you'll be happy because you'll get paid without any quibbles.
Audio for slide 4 (mp3 |6|KB)
Presenting a professional image
Here are some hints on how to present a professional image to the client when you show up on-site to carry out the installation:
- arrive on time, or if you're running late, phone the client to apologise and tell them what time you expect to be there
- when you arrive, introduce yourself by name and be courteous
- look at the project together and show them a floor covering plan that includes details on seam directions
- answer any questions they might have about specific aspects of the job
- tell them how long you expect to be working on-site
- carry in tools and materials carefully to avoid damaging doors, walls or other items
- be flexible, and try to work in with the client to avoid disruptions or inconvenience.
Audio for slide 5 (mp3 |6|KB)
Making arrangements with the client
If you work for a company with a supervisor or manager who organises the installations, everything should be ready for you when you arrive on-site.
But if you're self-employed or work in a very small team, you may have to talk to the client yourself about any advance arrangements or preparations they are responsible for.
Audio for slide 7 (mp3 |6|KB)
There are some advance arrangements that you need to be particularly careful about, because they're the sorts of things you could each think the other party is going to organise.
These include:
- who will move the furniture, appliances and any other items that are in the way
- who is responsible for disconnecting appliances, especially when an electrician or plumber is required
- who will remove and dispose of existing floor coverings and other fixtures.
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