Assignment
Your trainer may ask you to complete this assignment as one of the assessment requirements for this unit. For more information about the assessment process and advice on what to do if you need help with your reading and writing, go to Assessment requirements.
Question 1
List the steps involved in turning a customer enquiry into an approval to go ahead with an installation. Start with the initial enquiry from the client and work through to the point where the client signs the contract.
Question 2
Prepare a formal quotation document for the client shown below. Make sure you include all required elements in the quotation (as itemised in the lesson: 'Writing up the quotation').
You can make up any details that are not specifically noted below. You may also make up your own company name and design a letterhead if you wish.
| Client: | Mr and Mrs Hoyle | Address: | 15 Greenside Court, Swan Hill Vic 3585 |
| Quotation price: | $2840 + GST $284 = $3124 |
| Description: | Supply and installation of 8 mm thick cork tiles, coated with semi-gloss finish. Subfloor preparation. |
Doc (398 KB) The quotation process Assignment template
Click on the link above to go to the Word document you will need to complete. You should fill in your answers on-screen and then either:
- print out a hard copy to send to your trainer by post
- save the file electronically to submit to your trainer as an email attachment.
